United Airlines allegedly broke a passenger’s guitar and refused to pay for the damage. Unfortunately, he was a professional musician who knows how to gain a following. Join the millions who have heard his song and seen his video on YouTube:
Archive for July, 2009
New study says consumers like ads. And it won’t change a thing.
Friday, July 17th, 2009Adweek Magazine and its parent company, Nielsen, have released a study that shows consumers believe in advertising, they accept adve
rtising as a way of subsidizing other content and, in some cases, they actually like it.
They’ll use this to try to change the rush of money out of traditional advertising, and they won’t succeed.
In an article announcing results of the study, Adweek states that: “67 percent of respondents agree …. (including 14 percent agreeing “strongly”) that ‘Advertising funds low-cost and free content on the Internet, TV, newspapers and other media.’ Likewise, 81 percent agreed (22 percent strongly) that ‘Advertising and sponsorship are important to fund sporting events, art exhibitions and cultural events.’ ”
The only thing startling about this is that such a large percentage of people seem to understand the media business model.
Adweek also wrote: “Respondents also acknowledged that advertising is useful to them personally as they navigate the marketplace. For example, 67 percent agreed (14 percent strongly) that ‘By providing me with information, advertising allows me to make better consumer choices.’ Respondents even confessed to enjoying advertising, at least some of the time, with 66 percent agreeing (13 percent strongly) that ‘Advertising often gets my attention and is entertaining.’”
This means two things:
1) Adweek is doing its job; it is, after all, a magazine for the people who produce ads, plan campaigns and buy space for them. This study will be a tool used by readers to convince advertisers to shift money back from the new and social to more traditional ad campaigns.
That’s especially evidenced by this finding in the article: “And there was a lackluster rating for ‘ads served in search-engine results,’ with 4 percent trusting these completely and 37 percent somewhat. Ratings for old media were closely bunched, with TV getting a typical rating for these of 8 percent “trust completely” and 53 percent “trust somewhat.”
In other words, Google’s astoundingly ascendant paid search model — traditional media’s Great Satan — isn’t as effective as many believe. At least, that’s the kernal that media reps are likely to grab onto and use.
Which raises the second meaning of the information:
2) There are lots of highly respected voices in media and advertising who still don’t get it. The epochal media meltdown we’re experiencing has nothing to do with the opinions of consumers.
Advertisers aren’t pulling campaigns because they don’t work; they’re pulling campaigns because they can now do what they’ve always wanted to do: reach consumers directly without an intermediary media.
Back in another era — the Internet bubble of the late 1990s — this was called disintermediation.
Disintermediation is why people book flights directly with airlines rather than through travel agents; it’s why Progressive and Geico have a higher profile than the independent insurance agents who used to do most of the selling in their industry; it’s why people will visit a magazine advertiser’s website instead of filling out a reader-response card in the back of a magazine.
Disintermediation is a simple process of applying new technology to eliminate an old and costly middleman. Heck, media is the root of the word; is it really a surprise that media is now a target?
So it doesn’t matter if old advertising works; it ads a layer that is no longer necessary. Just as there are still travel agents and insurance agents, there will still be media — as we recognize it today — far into the future. But it will be smaller than it used to be, and it will find its success by serving niches.
You can download the full Nielsen study here: http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/07/trustinadvertising0709.pdf
A green GM logo won’t bring in the green
Monday, July 13th, 2009
It’s been reported in several media over the past week or two that GM is considering changing its logo to green to reflect a leaner, more environmentally conscious identity.
I can’t think of anything less meaningful to the company or its customers.
GM’s future has nothing to do with telling the world that it’s lean and green — which is what the new logo color is supposed to represent. The only thing that matters is whether the public comes to perceive that GM and its products reflect the right values.
Honda and Toyota do well in the U.S. (and most places) because, to a vast number of people, their brands have come to represent cars that are among the easiest and most enjoyable to own: affordable, reliable, durable and neither too ugly nor too fancy. People didn’t come to feel that way because Toyota and Honda continually told us that their cars were just right (even though they DO continuously tell us). People came to feel that way because their experience was consistent with all the wonderful things Toyota and Honda always say about themselves.
GM would argue that it’s making cars with these same wonderful attributes. Whether that’s true is irrelevant. What matters is whether people perceive that it’s true.
Further, it’s not enough for people to agree when GM says it. People have to assign these attributes to GM products without any prompting before GM can regain its role as a leader in the global auto industry. That’s what branding is all about. And it takes years — not just years of marketing, but years of consistency in what you promise and what you deliver. Today, GM is still too close to the Hummer for anyone to really believe that it cares a lick about lean and about that kind of green.
GM may engineer a financial recovery over the next couple years, and that will be a great thing. But it’s going to take far longer than that for people to know, in their bones, that GM stands for lean and green — if, in fact, that’s really what GM wants for the long haul.
And I don’t even think that’s the right message. Because in 15 years, green is going to be the price of entry in the car business; if your products aren’t environmentally responsible, then you won’t thrive. So is GM going to rebuild its very identity around meeting the next generation’s minimum standards?
Do Honda and Toyota really get respect for the energy efficiency of their fleets? Or do they get respect for pursuing a mission — building cars that people want to own — with so much focus that energy efficiency naturally became a part of it at the right time? Their fleets were energy efficient before the 2008 run-up in gas prices. The only thing that changed was the advertising.
If the new GM is smarter than the old GM, it will focus on the reasons people really buy cars — the perfect combination of price, style, durability, maintainability and lifetime affordability. Green fits in there for sure. But it won’t always be the headline. And even today, I doubt it’s the reason most people choose which car to buy.
A thought on leadership
Thursday, July 2nd, 2009
Team Blue Thunder, rally in progress
I’m coaching my son’s youth baseball team. I’ve found that leading a group of 11-year-old boys is pretty much the same as leading a group of adult professionals.
In both cases, the job involves:
- keeping them focused
- keeping them motivated
- removing roadblocks to allow them to remain productive
- assigning each individual a role that benefits the entire team while complementing that person’s skills, interests and style.
Finally, here’s a quote on leadership, with which I wholeheartedly agree, that’s attributed to the book, The Four Agreements: A practical guide to personal freedom:
“The primal responsibility of leadership is to prime good feeling in the people we lead.”
How does one do that other than by helping them fill a role they enjoy, and then helping them to stay motivated, focused and productive?
OK, there may be one difference between adults and kids: Adults aren’t as motivated by the promise of pretzels and a juice pouch.
