Archive for the ‘Social Media Marketing’ Category

New study says consumers like ads. And it won’t change a thing.

Friday, July 17th, 2009

Adweek Magazine and its parent company, Nielsen, have released a study that shows consumers believe in advertising, they accept adveflo-progressivertising as a way of subsidizing other content and, in some cases, they actually like it.

They’ll use this to try to change the rush of money out of traditional advertising, and they won’t succeed.

In an article announcing results of the study, Adweek states that: “67 percent of respondents agree …. (including 14 percent agreeing “strongly”) that ‘Advertising funds low-cost and free content on the Internet, TV, newspapers and other media.’ Likewise, 81 percent agreed (22 percent strongly) that ‘Advertising and sponsorship are important to fund sporting events, art exhibitions and cultural events.’ ”

The only thing startling about this is that such a large percentage of people seem to understand the media business model.logo_adweek2

Adweek also wrote: “Respondents also acknowledged that advertising is useful to them personally as they navigate the marketplace. For example, 67 percent agreed (14 percent strongly) that ‘By providing me with information, advertising allows me to make better consumer choices.’ Respondents even confessed to enjoying advertising, at least some of the time, with 66 percent agreeing (13 percent strongly) that ‘Advertising often gets my attention and is entertaining.’”

This means two things:

1) Adweek is doing its job; it is, after all, a magazine for the people who produce ads, plan campaigns and buy space for them.  This study will be a tool used by readers to convince advertisers to shift money back from the new and social to more traditional ad campaigns.

That’s especially evidenced by this finding in the article: “And there was a lackluster rating for ‘ads served in search-engine results,’ with 4 percent trusting these completely and 37 percent somewhat. Ratings for old media were closely bunched, with TV getting a typical rating for these of 8 percent “trust completely” and 53 percent “trust somewhat.”

In other words, Google’s astoundingly ascendant paid search model — traditional media’s Great Satan — isn’t as effective as many believe. At least, that’s the kernal that media reps are likely to grab onto and use.

Which raises the second meaning of the information:

2) There are lots of highly respected voices in media and advertising who still don’t get it. The epochal media meltdown we’re experiencing has nothing to do with the opinions of consumers.

Advertisers aren’t pulling campaigns because they don’t work; they’re pulling campaigns because they can now do what they’ve always wanted to do: reach consumers directly without an intermediary media.

Back in another era — the Internet bubble of the late 1990s — this was called disintermediation.

Disintermediation is why people book flights directly with airlines rather than through travel agents; it’s why Progressive and Geico have a higher profile than the independent insurance agents who used to do most of the selling in their industry; it’s why people will visit a magazine advertiser’s website instead of filling out a reader-response card in the back of a magazine.

Disintermediation is a simple process of applying new technology to eliminate an old and costly middleman. Heck, media is the root of the word; is it really a surprise that media is now a target?

So it doesn’t matter if old advertising works; it ads a layer that is no longer necessary. Just as there are still travel agents and insurance agents, there will still be media — as we recognize it today — far into the future. But it will be smaller than it used to be, and it will find its success by serving niches.

You can download the full Nielsen study here: http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/07/trustinadvertising0709.pdf

Most small biz doesn’t qualify leads or track marketing ROI. Surprised?

Monday, June 15th, 2009

In B2BOnline, Christopher Hosford reports on a study by the Sales Lead Management Association that indicates “nearly 63% of small-business marketers say they can’t track the return on investment of their marketing programs.” And 56% say they don’t qualify their leads before sending them to sales. SLMA observed the prevailing attitude among marketers that sales should qualify their own leads.ostrich_head_in_ground_full

The survey was conducted online, B2B writes, and of the 140 respondents, all had fewer than 250 employees and three-quarters had fewer than 25. The conclusion of the study: these companies are allowing sales and marketing to operate independently of each other without aligning their objectives.

I’ve observed it myself at one industrial business after another over the past decade, when interviewing marketing teams as part of the media sales process. The vast majority will say that leads remain their primary metric for measuring the effectiveness of their work.

And yet, they will also admit to doing nothing with the leads because:

  • They aren’t very good;
  • Their distributors don’t follow up on them anyway;
  • There is no mechanism in place to qualify leads for sales.

What a cynical way to do a job: on one day demand that your media partners provide more leads to improve your ROI, and on the next day hide that “ROI” into the bottom drawer, pulling it out only when your boss comes around and asks, “What exactly do you do around here?”

It was just such a prospect who once told me, “I don’t think our marketing efforts are half bad.” Now armed with an actual benchmark, I could now reply to him, “Actually, they’re 63% bad.”

On the art of ‘followership’

Wednesday, June 10th, 2009


In his dependably brief and insightful blog, marketing guru Seth Godin writes about this video of a spontaneously developing community  at a dance festival: “My favorite part happens just before the first minute mark. That’s when guy #3 joins the group. Before him, it was just a crazy dancing guy and then maybe one other crazy guy. But it’s guy #3 who made it a movement.  Initiators are rare indeed, but it’s scary to be the leader. Guy #3 is rare too, but it’s a lot less scary and just as important. Guy #49 is irrelevant. No bravery points for being part of the mob.
“We need more guy #3s.”

There are lots of lessons you can take away from this. The one it most illustrates for me has to do with starting a business or launching a new product. More than once I’ve found myself dealing with a leading-edge product that I thought was brilliant. Too often, the response from the target market was, “Interesting. We’ll wait and see.”

The first copycat to come out with a similar product validates it, and makes it easier to sell. The next competitor helps flip the switch among customers from “wait and see” to “hurry up and buy.”

One’s an innovator; two’s competition; three’s a movement.

More than ever, the medium is the message

Thursday, June 4th, 2009

mcluhan-book

At the time, he was talking about the fast advent of TV. But if you want to see the truth of his statement in action, you’re already in the right place: online.

  • A message in Twitter is 140 characters long.
  • A message on 12seconds.tv is, well, 12 seconds long.
  • You get about 400 characters to express your thoughts on Facebook.
  • LinkedIn is businesslike; you can’t get as lost as you can on Facebook, and the variety of activities in more limited.
  • Squidoo lets you type in original content, but it’s really about packaging other content — yours or somebody else’s — under a single thematic umbrella.
  • A blog is unlimited, but is accepted as “good” only if it gets updated frequently.

There are at least dozens more kinds of electronic media where you can place your messages. I know people who market themselves online using all of the above media and more.  But if you want to get people to pay attention to what you’re writing, you can’t just cut and paste your blog post onto Facebook and Twitter and Squidoo, etc.

In some cases, there are limitations such Twitter’s infamous 140-character limit. In all, there is the simple and unarguable feedback from the market. If you do it right, people will pay attention. If you do it wrong, they won’t.

Doing it right means integrating strengths, weaknesses and peculiarities of the medium into whatever it is that you’re writing, videotaping, podcasting, etc. If you want to give a lecture, don’t bother putting it on YouTube unless you have strong visuals to go with it. And don’t simply post the transcript of your lecture as a blog if you want anyone to say anything nice about it.

Today, as newspapers face their toughest economic environment ever, they’re trying to figure out how to get people to pay for content online. When I ask people about this, the usual response is that they aren’t sure they’d find an electronic newspaper to be worth reading, let alone paying for.

But they’re imposing their view of newspapers as a print medium on the coming reality of newspapers online.

To be sure, some publishers will make a mess of it. They’ll try to do exactly what they’re doing now — but without the paper costs. And they’ll fail.

Others will figure it out. The paper of the future may provide headlines to your cellphone in the morning, with updates all day. On a Smartphone, the headlines may link to the full story. You may have the choice whether you want to get one section (world news, for instance) in-depth, and another (perhaps sports) on only a cursory basis. The website might offer configuration and search tools, letting you scan for all articles containing a specific keyword, or filter out stories from the opposite side of town. It could give you Tweets as news breaks, video clips of big events, or full context about ongoing, longterm stories. It may led you contribute news in the form of short video and photos. You might be able to read it on a Kindle, on screen or hear it through your ipod. And somewhere in there, they’ll figure out how to not only collect a critical mass of paid subscribers, they’ll also figure out how to serve advertisers.

In other words, newspapers will survive. But they won’t look like they do today, and they won’t DO what they do today either, because they’ll come to us not just through the same old medium, but through a Dagwood sandwich of media.

So McLuhan’s old saw really is more important than ever. When he wrote it, he was dealing with print, TV and radio. Today, because the medium is the message, it means the message changes many times a day depending on where you happen to be when you choose to accept it.

Dinosaurs alive and well in era of Web 3.0

Tuesday, June 2nd, 2009

In his blog on PBS.org, Mark Glaser writes about the recent Wall Street Journal D All Things Digital conference — a premium-priced conference for high flyers on, well, all things digital. Glaser’s blog post is an easy, breezy read with some ironic takeaways:

1. Live blogging was prohibited, he writes, because organizers feared it would create reason for more people to choose not to attend.

2. Video-taping was prohibited, which is a pretty standard rule at such events, even though the gifts given to paid attendees included a Flip HD video camera — which is so small and easy to use it practically begs you to take videos wherever you’re not allowed.

3. The founders of Twitter spoke but, according to Glaser, didn’t have anything to say. Is anyone surprised by that? I’m sure if they’d had a window of 12 seconds (the visual equivalent of 140 characters) they would have seemed pithy and brilliant.

Not ironic, but certainly important, is the recognition that the progress of the WWW has moved from its first generation of on-demand information, through its second iteration of social and participatory applications, into the third generation of data clouds and on-demand applications

10 YOUNG entrepreneurs to watch

Tuesday, June 2nd, 2009

From ContentNext, with link to same

Warning: If you have more than 20 years already invested in your career, this is going to make you very tired and at least a little bit scared. Here, from ContentNext.com are 10 young entrepreneurs to watch. By young, they mean really young — no older than their 20s.

What’s most instructive and startling is the transformational nature of what these kid are doing. Their businesses are, largely, based on ideas that couldn’t even have existed 5 or 10 years ago.

If you have any questions about the power of the Internet to foster change; or if you have any doubt that the next generation does things very differently than you’re used to, then you ought to spend 10 minutes scanning this article. Then resist the temptation to take a nap.

Marketing, or just anti-social networking?

Thursday, May 28th, 2009

When I heard  about the college kids who are making money by advertising products with temporary tattoos on their foreheads, I knew it wouldn’t be long before something like Wrapmail came along. As reported in Inc. magazine, forehead-adWrapmail is a service that puts an ad in every outbound e-mail sent from your place of business. Inc’s example was pretty benign: a guy who sells copiers is using the service to promote his own products on e-mails sent out by his employees. I can’t really see very much wrong with that.

But it’s not really welcome, either. And how long will it be before the matchmakers step in — paying individuals and small companies to advertise national brands in their outbound e-mails? My guess: within the next 10 minutes, if it hasnt already started.

We all know: The Internet tends toward cesspool. Every time there is an uplifting addition to the amazing things this medium can achieve, there is someone who finds a way to just as quickly coat it with a certain amount of stink. I’ve learned to live with that, even embrace and enjoy it.

Which is why I’m writing about Wrapmail (which, incidentally uses equally intrusive pop-up chat technology as soon as you open their website). I’m impressed someone thought of it. I’m also depressed someone thought of it.

And if they want to get the word out, they might consider tattooing it on someone’s forehead. Because on principle I’ll delete the e-mail I will undoubtedly receive from Wrapmail after writing this post.

Facebook: eyeballs, China and deja vu

Monday, May 18th, 2009

Is it possible to have two deja vus at the same time? Or is that simply schizophrenia?

According to Venturebeat, Facebook is raising money to buy back stock from its employees. It hopes to borrow $150 million to buy back 15 million shares at $10 each. These shares have been given to employees of the private company xiaonei-blueover the past few years, and those employees have the right to sell up to 20% of their holdings, according to the article.

And now that the market for IPOs is so rotten, this is apparently the only way the company can help them cash in anytime soon.

That’s where the first case of deja vu comes in. Just 10 years ago, during the first Internet boom, people couldn’t cash in quickly enough on their foundation-free stock. Yes, Facebook has an astounding number of users, but I’m not so sure about its business plan. The company will undoubtedly go public some day, but I simply don’t believe it’s monetizable to the same extent as Amazon, eBay and Google.

Facebook really has only one asset: a bigazillion eyeballs. Which is impressive in itself, and there ought to be a way to make money from it. But with ad markets drying up and Facebook’s genuine incompetence when it comes to figuring out how to let businesses participate in a way justifies their spending money,  I don’t know what the company is going to do to pay back this next $150 million that it borrows — let alone the previous $460 million it’s raised, according to PaidContent.org.

Facebook is undoubtedly an 800-pound gorilla in the white-hot social networking arena. But there were  scores of 800-pound gorillas a decade ago, whose names I can no longer recall, that went bust because they couldn’t figure out how to turn eyeballs into cash.

I’m not predicting Facebook is going to go under anytime soon. In fact, I’m sure it will be around to cash in on an improved IPO market sometime next year. But if I were an employee and could get $10 a share for stock that I hadn’t paid for, I would sell as much as I was allowed at the first possible moment.

Here’s another deja vu-inducing part of the story: Facebook can’t get the money from its usual investors, so according to the reports already cited above, some portion of the money is coming from Asia. I remember when Japanese investors bought (and overpaid for) Rockefeller Center in the late ’80s. At the time, it was assumed to be a disheartening sign that U.S. economic dominance was ending.

It’s clear to me that, no matter how strong and innovative the U.S. may be, the world is becoming a more competitive place; any perception that we are falling probably has more to do with the fact that others are rising. Still, do we need to make it easy for them?

It’s always bothered me when people complain that we’re losing our mojo as a world power, but they don’t seem to make a conneciton between that observation and our willingness to let Asia — China in particular — lend us the money to finance our foreign wars and deficit spending.

If China comes to own a third or more of Facebook, do you think these people will notice? Do you think they’ll care?

What B2B advertisers really want from media

Tuesday, May 12th, 2009

I’m not an advertiser, but I’ve spent the last 10 years selling to them.

I think my first day selling was the last day of the golden age in B2B media — back when magazine people spent all day bending over to pick up money, and then marveled at how hard they were working.

On my second day the balance tipped; customers by-and-large stopped looking for reasons to advertise, and started looking for reasons not to advertise. This has been documented and discussed. What’s missing from the discussion is why industrial advertisers might actually want the trade media to fail.

Start with the assumption that as much as buying marketing, these advertisers were buying security.They followed a  simple formula, perfect for the engineering mindset that drives these companies. It was this: Advertising with trade media is the only reliable way to reach a targeted audience. So by doing whatever the competition does you will achieve similar results.

Feeling aggressive? Spend a little more and you’ll do a little better. There were few variables, like the strength of your creative, and the novelty of your logo-ed novelties. It was neat and simple and let companies get back to the business of making stuff — which was their true DNA.

Then came the Internet, which replaced measurement by lead-generation with measurement by click-throughs and unique visits. It put a premium on speed and courage; and it created so many variables that there was no longer assurance you could match your competitors’ results by matching their spend.

Suddenly, buying print meant spending a lot of money without getting any security.

That would be enough for marketers to resent the media. But there’s another piece.

The traditional media model is sponsorship: Media creates content, which advertisers sponsor to reach a targeted audience. As friend and former boss Teri Mollison now at F&W Media, likes to say, this is the “We talk, you listen” model of marketing.

The Internet? That’s more like, “No, you listen.”

This is an uncomfortable thing in industry, where blunt and scratchy feedback didn’t always have to be tolerated. Nonetheless, it emphasizes how little feedback print really offers. That’s troublesome because of print’s other historical value proposition: distributing product information.

What good is that function in the Internet era if the information takes a a month to get out; doesn’t provide a lot of feedback compared to emerging alternatives; and inevitably gets filtered by a team of trade press editors.

It’s not news that cuts in ad spending have been offset by increased expenditures by industrial marketers on videos, articles, e-books, blogs and other original content. The Internet empowers them to do something the trade press won’t: get information to the market quickly, with no strings attached, and without a filter. There’s no begging, no pitching, no sending of gifts (which never really works, by the way), no threats to the publisher. The media’s old customers like being able to do their own media work. They don’t want to give up the flexibility and the freedom. They don’t want to see the power move back to the edtors.

Media companies are suffering terribly in this recession, but I’m not sure if many of them really understand why. It’s not just because there are too may other choices. It’s because industrial marketers aren’t interested in their survival.